Refund policy

Every Northern Quarter Press poster is printed to order. We want you to be happy with yours, and UK law gives you clear rights whether you've changed your mind or something has gone wrong. Here's how each works.

If you change your mind

You can cancel your order within 14 days of the day you receive it, for any reason. You don't need to tell us why.

To cancel, email urbanmusebiz@outlook.com with your order number. You then have a further 14 days to send the poster back to:

60 Grappenhall Rd, WA4 2AX

A few things help us process it quickly:

  • Send it back unused, rolled in its original tube or packaging. This protects it in the post and lets us check it on arrival.
  • Return postage is paid by you. We recommend a tracked service, because we can only refund a return that reaches us or that you can show you've sent.
  • We refund you within 14 days of receiving the poster back, or of you showing proof of postage, whichever is sooner. This includes the original delivery charge up to the cost of our standard delivery option.
  • If the poster has been handled more than needed to look at it (for example, it's been pinned up or framed), we may reduce the refund to reflect its reduced value.

If your poster arrives damaged, faulty or wrong

If your poster is creased or torn in transit, has a printing fault, or isn't what you ordered, that's for us to put right, not you.

Email urbanmusebiz@outlook.com as soon as you can, and within 30 days of delivery, with:

  • your order number
  • a photo of the problem, and of the packaging if it was damaged in the post

We ask for photos because they let us claim the cost back from our print and delivery partners, which helps keep prices fair for everyone. We'll then send a free replacement or give you a full refund, whichever you prefer. You won't need to send the poster back unless we ask, and if we do, we'll cover the postage.

If a fault shows up after 30 days, you still have rights under the Consumer Rights Act 2015. Get in touch and we'll go through them with you.

How refunds are paid

We refund to your original payment method. Depending on your bank, it can take a few working days to show on your account after we've processed it.

Nothing in this policy affects your statutory rights as a consumer.